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         re die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf sah
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         st das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämter,
          an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgenomme
         n hatten.</p> <p>„Die positive Rückmeldung ist gerade in Zeiten der aktu
         ellen Corona-Krise eine große Motivation für unsere Mitarbeiterinnen und M
         itarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermögli
         chen“, so Michael Spira, Vorsteher des Finanzamts Trier.</p> <p>Die Teiln
         ehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zufrieden mi
         t ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,2. Dabei äu
         ßerten 72 Prozent, dass sie mit dem für sie zuständigen Finanzamt in beso
         nderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.</p> <p>D
         ie Mitarbeiter im Finanzamt Trier erhalten für ihre Freundlichkeit und fach
         liche Kompetenz beste Noten (Note 1,7 und 2,0). Auf die fachliche Kompetenz
         und die gewissenhafte Erledigung ihrer persönlichen Anliegen legen die teil
         nehmenden Bürger besonders großen Wert. Neben der Kompetenz der Mitarbeite
         r ist ihnen aber auch die telefonische Erreichbarkeit ihres Finanzamtes wich
         tig.</p> <p>Verbesserungsbedarf sehen die Befragten bei der Verwaltungsspra
         che. Insbesondere in Schreiben und bei den Erläuterungen im Steuerbescheid;
          vor allem in Fällen, in denen das Finanzamt von der Steuererklärung abgew
         ichen ist. Hier gibt es lediglich die Note 3,3 (befriedigend).</p> <p>Ein i
         m Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesfinanzministe
         rium, den Finanzministerien aller Länder und dem Leibniz-Institut für Deut
         sche Sprache beschäftigt sich bereits konkret damit, Texte der Steuerverwal
         tung bürgerfreundlicher und damit verständlicher zu gestalten. &nbsp;</p>
          <p>Ausführlichere Erge...
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Große Zufriedenheit mit dem Finanzamt Trier

Ergebnisse der landesweiten Bürgerbefragung liegen vor

Die Bürger sind mit dem Finanzamt Trier sehr zufrieden.
Insbesondere die Freundlichkeit der Mitarbeiter wurde gelobt. Verbesserungsbedarf sah die Mehrheit der Befragungsteilnehmer in der Verwaltungssprache.
Das ist das Ergebnis einer einjährigen Online-Bürgerbefragung der Finanzämter, an der rund 12.300 Bürgerinnen und Bürger aus Rheinland-Pfalz teilgenommen hatten.

„Die positive Rückmeldung ist gerade in Zeiten der aktuellen Corona-Krise eine große Motivation für unsere Mitarbeiterinnen und Mitarbeiter, die vor Ort alles tun, um Betroffenen schnelle Hilfe zu ermöglichen“, so Michael Spira, Vorsteher des Finanzamts Trier.

Die Teilnehmer an der Befragung sind, wie auch im landesweiten Ergebnis, zufrieden mit ihrem Finanzamt und gaben ihm im Durchschnitt die Schulnote 2,2. Dabei äußerten 72 Prozent, dass sie mit dem für sie zuständigen Finanzamt in besonderem Maße (Schulnote 1) oder voll zufrieden (Schulnote 2) sind.

Die Mitarbeiter im Finanzamt Trier erhalten für ihre Freundlichkeit und fachliche Kompetenz beste Noten (Note 1,7 und 2,0). Auf die fachliche Kompetenz und die gewissenhafte Erledigung ihrer persönlichen Anliegen legen die teilnehmenden Bürger besonders großen Wert. Neben der Kompetenz der Mitarbeiter ist ihnen aber auch die telefonische Erreichbarkeit ihres Finanzamtes wichtig.

Verbesserungsbedarf sehen die Befragten bei der Verwaltungssprache. Insbesondere in Schreiben und bei den Erläuterungen im Steuerbescheid; vor allem in Fällen, in denen das Finanzamt von der Steuererklärung abgewichen ist. Hier gibt es lediglich die Note 3,3 (befriedigend).

Ein im Jahr 2019 initiiertes Kooperationsprojekt zwischen dem Bundesfinanzministerium, den Finanzministerien aller Länder und dem Leibniz-Institut für Deutsche Sprache beschäftigt sich bereits konkret damit, Texte der Steuerverwaltung bürgerfreundlicher und damit verständlicher zu gestalten.  

Ausführlichere Ergebnisse der Bürgerbefragung sind auf der Internetseite des Finanzamts unter www.finanzamt-trier.de abrufbar.

 

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